diff --git a/src/Billing/BillingSettings.cs b/src/Billing/BillingSettings.cs
index 5be6b205fe..fe829dc3dd 100644
--- a/src/Billing/BillingSettings.cs
+++ b/src/Billing/BillingSettings.cs
@@ -8,8 +8,7 @@ public class BillingSettings
     public virtual bool StripeEventParseThrowMismatch { get; set; } = true;
     public virtual string BitPayWebhookKey { get; set; }
     public virtual string AppleWebhookKey { get; set; }
-    public virtual string FreshdeskWebhookKey { get; set; }
-    public virtual string FreshdeskApiKey { get; set; }
+    public virtual FreshDeskSettings FreshDesk { get; set; } = new FreshDeskSettings();
     public virtual string FreshsalesApiKey { get; set; }
     public virtual PayPalSettings PayPal { get; set; } = new PayPalSettings();
 
@@ -19,4 +18,16 @@ public class BillingSettings
         public virtual string BusinessId { get; set; }
         public virtual string WebhookKey { get; set; }
     }
+
+    public class FreshDeskSettings
+    {
+        public virtual string ApiKey { get; set; }
+        public virtual string WebhookKey { get; set; }
+        /// <summary>
+        /// Indicates the data center region. Valid values are "US" and "EU"
+        /// </summary>
+        public virtual string Region { get; set; }
+        public virtual string UserFieldName { get; set; }
+        public virtual string OrgFieldName { get; set; }
+    }
 }
diff --git a/src/Billing/Controllers/FreshdeskController.cs b/src/Billing/Controllers/FreshdeskController.cs
index 05dbcf0f6e..c45407b53d 100644
--- a/src/Billing/Controllers/FreshdeskController.cs
+++ b/src/Billing/Controllers/FreshdeskController.cs
@@ -43,7 +43,7 @@ public class FreshdeskController : Controller
     public async Task<IActionResult> PostWebhook([FromQuery, Required] string key,
         [FromBody, Required] FreshdeskWebhookModel model)
     {
-        if (string.IsNullOrWhiteSpace(key) || !CoreHelpers.FixedTimeEquals(key, _billingSettings.FreshdeskWebhookKey))
+        if (string.IsNullOrWhiteSpace(key) || !CoreHelpers.FixedTimeEquals(key, _billingSettings.FreshDesk.WebhookKey))
         {
             return new BadRequestResult();
         }
@@ -60,13 +60,14 @@ public class FreshdeskController : Controller
 
             var updateBody = new Dictionary<string, object>();
             var note = string.Empty;
+            note += $"<li>Region: {_billingSettings.FreshDesk.Region}</li>";
             var customFields = new Dictionary<string, object>();
             var user = await _userRepository.GetByEmailAsync(ticketContactEmail);
             if (user != null)
             {
                 var userLink = $"{_globalSettings.BaseServiceUri.Admin}/users/edit/{user.Id}";
                 note += $"<li>User, {user.Email}: {userLink}</li>";
-                customFields.Add("cf_user", userLink);
+                customFields.Add(_billingSettings.FreshDesk.UserFieldName, userLink);
                 var tags = new HashSet<string>();
                 if (user.Premium)
                 {
@@ -79,13 +80,13 @@ public class FreshdeskController : Controller
                     var orgNote = $"{org.Name} ({org.Seats.GetValueOrDefault()}): " +
                         $"{_globalSettings.BaseServiceUri.Admin}/organizations/edit/{org.Id}";
                     note += $"<li>Org, {orgNote}</li>";
-                    if (!customFields.Any(kvp => kvp.Key == "cf_org"))
+                    if (!customFields.Any(kvp => kvp.Key == _billingSettings.FreshDesk.OrgFieldName))
                     {
-                        customFields.Add("cf_org", orgNote);
+                        customFields.Add(_billingSettings.FreshDesk.OrgFieldName, orgNote);
                     }
                     else
                     {
-                        customFields["cf_org"] += $"\n{orgNote}";
+                        customFields[_billingSettings.FreshDesk.OrgFieldName] += $"\n{orgNote}";
                     }
 
                     var planName = GetAttribute<DisplayAttribute>(org.PlanType).Name.Split(" ").FirstOrDefault();
@@ -145,7 +146,7 @@ public class FreshdeskController : Controller
     {
         try
         {
-            var freshdeskAuthkey = Convert.ToBase64String(Encoding.UTF8.GetBytes($"{_billingSettings.FreshdeskApiKey}:X"));
+            var freshdeskAuthkey = Convert.ToBase64String(Encoding.UTF8.GetBytes($"{_billingSettings.FreshDesk.ApiKey}:X"));
             var httpClient = _httpClientFactory.CreateClient("FreshdeskApi");
             request.Headers.Add("Authorization", $"Basic {freshdeskAuthkey}");
             var response = await httpClient.SendAsync(request);
diff --git a/src/Billing/appsettings.json b/src/Billing/appsettings.json
index 01d7777747..1cd86c0427 100644
--- a/src/Billing/appsettings.json
+++ b/src/Billing/appsettings.json
@@ -69,6 +69,12 @@
       "production": false,
       "businessId": "AD3LAUZSNVPJY",
       "webhookKey": "SECRET"
+    },
+    "freshdesk": {
+      "apiKey": "SECRET",
+      "webhookKey": "SECRET",
+      "userFieldName": "cf_user",
+      "orgFieldName": "cf_org"
     }
   }
 }
diff --git a/test/Billing.Test/Controllers/FreshdeskControllerTests.cs b/test/Billing.Test/Controllers/FreshdeskControllerTests.cs
index 354c2db2a6..97c7434ea6 100644
--- a/test/Billing.Test/Controllers/FreshdeskControllerTests.cs
+++ b/test/Billing.Test/Controllers/FreshdeskControllerTests.cs
@@ -19,6 +19,9 @@ public class FreshdeskControllerTests
     private const string ApiKey = "TESTFRESHDESKAPIKEY";
     private const string WebhookKey = "TESTKEY";
 
+    private const string UserFieldName = "cf_user";
+    private const string OrgFieldName = "cf_org";
+
     [Theory]
     [BitAutoData((string)null, null)]
     [BitAutoData((string)null)]
@@ -26,7 +29,7 @@ public class FreshdeskControllerTests
     public async Task PostWebhook_NullRequiredParameters_BadRequest(string freshdeskWebhookKey, FreshdeskWebhookModel model,
         BillingSettings billingSettings, SutProvider<FreshdeskController> sutProvider)
     {
-        sutProvider.GetDependency<IOptions<BillingSettings>>().Value.FreshdeskWebhookKey.Returns(billingSettings.FreshdeskWebhookKey);
+        sutProvider.GetDependency<IOptions<BillingSettings>>().Value.FreshDesk.WebhookKey.Returns(billingSettings.FreshDesk.WebhookKey);
 
         var response = await sutProvider.Sut.PostWebhook(freshdeskWebhookKey, model);
 
@@ -52,8 +55,10 @@ public class FreshdeskControllerTests
 
         sutProvider.GetDependency<IHttpClientFactory>().CreateClient("FreshdeskApi").Returns(httpClient);
 
-        sutProvider.GetDependency<IOptions<BillingSettings>>().Value.FreshdeskWebhookKey.Returns(WebhookKey);
-        sutProvider.GetDependency<IOptions<BillingSettings>>().Value.FreshdeskApiKey.Returns(ApiKey);
+        sutProvider.GetDependency<IOptions<BillingSettings>>().Value.FreshDesk.WebhookKey.Returns(WebhookKey);
+        sutProvider.GetDependency<IOptions<BillingSettings>>().Value.FreshDesk.ApiKey.Returns(ApiKey);
+        sutProvider.GetDependency<IOptions<BillingSettings>>().Value.FreshDesk.UserFieldName.Returns(UserFieldName);
+        sutProvider.GetDependency<IOptions<BillingSettings>>().Value.FreshDesk.OrgFieldName.Returns(OrgFieldName);
 
         var response = await sutProvider.Sut.PostWebhook(WebhookKey, model);