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[PM-20980] Add a note to freshdesk ticket when no user is found (#5768)

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This commit is contained in:
Vijay Oommen
2025-05-13 09:05:22 -05:00
committed by GitHub
parent ca40226380
commit 4195baf1c5
2 changed files with 58 additions and 12 deletions
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34
src/Billing/Controllers/FreshdeskController.cs
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@ -63,6 +63,12 @@ public class FreshdeskController : Controller
note += $"<li>Region: {_billingSettings.FreshDesk.Region}</li>";
var customFields = new Dictionary<string, object>();
var user = await _userRepository.GetByEmailAsync(ticketContactEmail);
if (user == null)
{
note += $"<li>No user found: {ticketContactEmail}</li>";
await CreateNote(ticketId, note);
}
if (user != null)
{
var userLink = $"{_globalSettings.BaseServiceUri.Admin}/users/edit/{user.Id}";
@ -121,18 +127,7 @@ public class FreshdeskController : Controller
Content = JsonContent.Create(updateBody),
};
await CallFreshdeskApiAsync(updateRequest);
var noteBody = new Dictionary<string, object>
{
{ "body", $"<ul>{note}</ul>" },
{ "private", true }
};
var noteRequest = new HttpRequestMessage(HttpMethod.Post,
string.Format("https://bitwarden.freshdesk.com/api/v2/tickets/{0}/notes", ticketId))
{
Content = JsonContent.Create(noteBody),
};
await CallFreshdeskApiAsync(noteRequest);
await CreateNote(ticketId, note);
}
return new OkResult();
@ -208,6 +203,21 @@ public class FreshdeskController : Controller
return true;
}
private async Task CreateNote(string ticketId, string note)
{
var noteBody = new Dictionary<string, object>
{
{ "body", $"<ul>{note}</ul>" },
{ "private", true }
};
var noteRequest = new HttpRequestMessage(HttpMethod.Post,
string.Format("https://bitwarden.freshdesk.com/api/v2/tickets/{0}/notes", ticketId))
{
Content = JsonContent.Create(noteBody),
};
await CallFreshdeskApiAsync(noteRequest);
}
private async Task AddAnswerNoteToTicketAsync(string note, string ticketId)
{
// if there is no content, then we don't need to add a note