diff --git a/src/Identity/IdentityServer/RequestValidators/BaseRequestValidator.cs b/src/Identity/IdentityServer/RequestValidators/BaseRequestValidator.cs
index 88691fa8f7..c9da7f7510 100644
--- a/src/Identity/IdentityServer/RequestValidators/BaseRequestValidator.cs
+++ b/src/Identity/IdentityServer/RequestValidators/BaseRequestValidator.cs
@@ -203,7 +203,7 @@ public abstract class BaseRequestValidator<T> where T : class
     protected async Task FailAuthForLegacyUserAsync(User user, T context)
     {
         await BuildErrorResultAsync(
-            $"Encryption key migration is required. Please log in to the web vault at {_globalSettings.BaseServiceUri.VaultWithHash}",
+            $"Legacy encryption without a userkey is no longer supported. To recover your account, please contact support",
             false, context, user);
     }