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docs: Stop recommending newsgroups.

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With Google Groups severing its connection to Usenet today[*], newsgroup
access will require what today are quite specialised tools; and even
before that (and before the recent spam floods, which will hopefully now
cease) they didn't seem super useful as a way of getting PuTTY support.

[*] https://support.google.com/groups/answer/11036538

I've just removed the whole section, since we couldn't think of an
obvious consensus replacement venue -- certainly not one where we hang
out ourselves. There's Stackmumble and places like that, but we didn't
think of anywhere concrete to point to.

This has led to some rather unsatisfactorily vague 'seek help from some
public forum' wording in places, which could perhaps use revision.
This commit is contained in:
Jacob Nevins 2024-02-22 14:32:12 +00:00
parent 8f34c84074
commit 83cc94a515
2 changed files with 12 additions and 33 deletions
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3
doc/faq.but
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@ -1297,8 +1297,7 @@ There isn't one, that we know of.
If someone else wants to set up a mailing list or other forum for If someone else wants to set up a mailing list or other forum for
PuTTY users to help each other with common problems, that would be PuTTY users to help each other with common problems, that would be
fine with us, though the PuTTY team would almost certainly not have the fine with us, though the PuTTY team would almost certainly not have the
time to read it. It's probably better to use one of the established time to read it.
newsgroups for this purpose (see \k{feedback-other-fora}).
\S{faq-donations}{Question} How can I donate to PuTTY development? \S{faq-donations}{Question} How can I donate to PuTTY development?

42
doc/feedback.but
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@ -13,16 +13,15 @@ reports and feature requests.
The PuTTY development team gets a \e{lot} of mail. If you can The PuTTY development team gets a \e{lot} of mail. If you can
possibly solve your own problem by reading the manual, reading the possibly solve your own problem by reading the manual, reading the
FAQ, reading the web site, asking a fellow user, perhaps posting to a FAQ, reading the web site, asking a fellow user, or some other
newsgroup (see \k{feedback-other-fora}), or some other means, then it means, then it would make our lives much easier.
would make our lives much easier.
We get so much e-mail that we literally do not have time to answer We get so much e-mail that we literally do not have time to answer
it all. We regret this, but there's nothing we can do about it. So it all. We regret this, but there's nothing we can do about it. So
if you can \e{possibly} avoid sending mail to the PuTTY team, we if you can \e{possibly} avoid sending mail to the PuTTY team, we
recommend you do so. In particular, support requests recommend you do so. In particular, support requests
(\k{feedback-support}) are probably better sent to newsgroups, or (\k{feedback-support}) are probably better sent to some public
passed to a local expert if possible. forum, or passed to a local expert if possible.
The PuTTY contact email address is a private \i{mailing list} containing The PuTTY contact email address is a private \i{mailing list} containing
four or five core developers. Don't be put off by it being a mailing four or five core developers. Don't be put off by it being a mailing
@ -90,23 +89,7 @@ modification. If you've only changed 10 lines, we'd prefer to
receive a mail that's 30 lines long than one containing multiple receive a mail that's 30 lines long than one containing multiple
megabytes of data we already have. megabytes of data we already have.
\S{feedback-other-fora} Other places to ask for help \# \S{feedback-other-fora} Other places to ask for help
There are two Usenet newsgroups that are particularly relevant to the
PuTTY tools:
\b \W{news:comp.security.ssh}\c{comp.security.ssh}, for questions
specific to using the SSH protocol;
\b \W{news:comp.terminals}\c{comp.terminals}, for issues relating to
terminal emulation (for instance, keyboard problems).
Please use the newsgroup most appropriate to your query, and remember
that these are general newsgroups, not specifically about PuTTY.
If you don't have direct access to Usenet, you can access these
newsgroups through Google Groups
(\W{http://groups.google.com/}\cw{groups.google.com}).
\H{feedback-bugs} Reporting bugs \H{feedback-bugs} Reporting bugs
@ -200,8 +183,7 @@ think the documentation is unclear or unhelpful. But we do need to
be given exact details of \e{what} you think the documentation has be given exact details of \e{what} you think the documentation has
failed to tell you, or \e{how} you think it could be made clearer. failed to tell you, or \e{how} you think it could be made clearer.
If your problem is simply that you don't \e{understand} the If your problem is simply that you don't \e{understand} the
documentation, we suggest posting to a newsgroup (see documentation, we suggest asking around and seeing if someone
\k{feedback-other-fora}) and seeing if someone
will explain what you need to know. \e{Then}, if you think the will explain what you need to know. \e{Then}, if you think the
documentation could usefully have told you that, send us a bug documentation could usefully have told you that, send us a bug
report and explain how you think we should change it. report and explain how you think we should change it.
@ -356,17 +338,15 @@ include:
\b If you want to do something with PuTTY but have no idea where to \b If you want to do something with PuTTY but have no idea where to
start, and reading the manual hasn't helped, try posting to a start, and reading the manual hasn't helped, try posting to a
newsgroup (see \k{feedback-other-fora}) and see if someone can explain public forum and see if someone can explain it to you.
it to you.
\b If you have tried to do something with PuTTY but it hasn't \b If you have tried to do something with PuTTY but it hasn't
worked, and you aren't sure whether it's a bug in PuTTY or a bug in worked, and you aren't sure whether it's a bug in PuTTY or a bug in
your SSH server or simply that you're not doing it right, then try your SSH server or simply that you're not doing it right, then try
posting to a newsgroup (see \k{feedback-other-fora}) and see posting to some public forum and see if someone can solve your
if someone can solve your problem. Or try doing the same thing with problem. Or try doing the same thing with a different SSH client
a different SSH client and see if it works with that. Please do not and see if it works with that. Please do not report it as a PuTTY
report it as a PuTTY bug unless you are really sure it \e{is} a bug bug unless you are really sure it \e{is} a bug in PuTTY.
in PuTTY.
\b If someone else installed PuTTY for you, or you're using PuTTY on \b If someone else installed PuTTY for you, or you're using PuTTY on
someone else's computer, try asking them for help first. They're more someone else's computer, try asking them for help first. They're more