diff --git a/doc/feedback.but b/doc/feedback.but
index 9d14880d..9c34ae34 100644
--- a/doc/feedback.but
+++ b/doc/feedback.but
@@ -1,4 +1,4 @@
-\versionid $Id: feedback.but,v 1.12 2003/01/24 14:12:31 jacob Exp $
+\versionid $Id: feedback.but,v 1.13 2003/06/06 18:16:52 ben Exp $
 
 \A{feedback} Feedback and bug reporting
 
@@ -281,6 +281,11 @@ a different SSH client and see if it works with that. Please do not
 report it as a PuTTY bug unless you are really sure it \e{is} a bug
 in PuTTY.
 
+\b If someone else installed PuTTY for you, or you're using PuTTY on
+someone else's computer, try asking them for help first.  They're more
+likely to understand how they installed it and what they expected you
+to use it for than we are.
+
 \b If you have successfully made a connection to your server and now
 need to know what to type at the server's command prompt, or other
 details of how to use the server-end software, talk to your server's